Customer Service Specialist

About Us

Contentizer has become a trusted logistics partner dedicated to delivering fast, reliable, and efficient solutions. With nearly two decades of experience, we specialize in streamlined delivery operations, content handling, and tailored logistics services that support businesses across multiple industries.

Job Description:

Contentizer is seeking a friendly, dependable, and detail-oriented Customer Service Specialist to join our team in Miami, FL. In this role, you will serve as a key point of contact for customers, assisting with shipping inquiries, tracking requests, delivery concerns, and service-related questions. You will work closely with logistics, warehouse, and operations teams to provide accurate information and timely solutions while helping maintain a high level of customer satisfaction.

Key Responsibilities

• Respond to customer inquiries by phone, email, and other approved communication channels in a professional and courteous manner.
• Provide shipment tracking updates and assist customers with delivery-related questions and concerns.
• Create, update, and manage service tickets with accurate customer and shipment information.
• Assist customers with order, shipping, billing, and service-related questions.
• Coordinate with logistics, warehouse, and operations teams to resolve customer issues efficiently.

Qualifications

• High School Diploma or GED required.
• Previous customer service, call center, logistics, or administrative experience is a plus but not required.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.

Benefits

• Competitive pay
• Paid training
• Health, dental, and vision insurance
• Paid time off (PTO)
• Weekly pay